How can we help and support people with mental health issues to find the right path to treatment.
Problem statement
One of the more complex assignments I have worked on. The main goal was to support and inform visitors with mental health issues, but also their friends and family. While not forgetting the general practitioners who need to know how to refer their patients to GGZ Delfland.
Responsible for
- Strategic Goals and Measures
- Quantitive research
- User flows & Sitemap
- UX and UI Design
Research
We completely rethought and overhauled the corporate website of GGZ Delfland. In the discovery phase we set up persona’s for the target audience and describe for each one their specific needs and wants. Those needs and wants were plotted on page types, which became the basis of the structure of the website.
Results
- Improved search engine
- Implemented Dyslexia font
- Fully accessible website
- Implemented a scripted chatbot for frequent questions
- Set up a separate recruitment platform
- Created their first fully digital Annual Report
